At Pelle Pelle Vintage, our top priority is delivering an exceptional customer experience. We’re committed to resolving any concerns that might lead to order cancellations, and we encourage customers to contact us as early as possible if they wish to make changes or cancel their order.

Order Cancellation Policy

Cancellations must be requested before the item has been dispatched. Once an order has shipped, it is no longer eligible for cancellation or refund.
If you cancel your order within 24 to 36 hours of placing it, you’ll receive a full refund, including any shipping fees.
For cancellations made after 36 hours, 70% of the product cost will be refunded along with 100% of the shipping charges. This is due to production already being underway, and resources being allocated to your item.
No refunds will be processed if the cancellation request is made after 72 hours from the time of purchase. Only the shipping amount may be considered for a refund.
If your order has already been dispatched, we unfortunately cannot offer any refund, not even for shipping.

To request a cancellation, simply email our customer service team at contact@pellepellevintage.com. Please allow up to 24 hours for a response. Your patience is appreciated as we work to assist you as quickly as possible.

If you need to correct your shipping address or contact details, there’s no need to cancel the order. Just send us an email within 24 hours of placing it, and we’ll update the information for you.

Order Cancellation Policy